I am a single mother of two. On December 15, I had $645 in the bank. I went to an ATM machine to withdraw $500 to purchase Christmas presents for my children and buy food for our Christmas meal. I'm not trying to pull at your heart strings, but you need to understand what heartless people I have dealt with at Comerica Bank.
When the ATM dispensed the cash, the slot wasn't big enough to handle the $500, so it got jammed inside the machine. As a security feature of the ATM, it retracts the cash so no one else can fish it out. Well they deducted $500 plus their $3 fee for the cash I never received. I immediately went inside the branch and told them what happened. They were able to contact someone in their ATM operations and knew for a fact that the money was not dispensed and was retracted. There is no question that I didn't get the cash. They told me I had to file a complaint in order to get the money back and it would be there within ten days.
Today is January 3 and I still have not received a credit for the money their machine stole from me. I go to the branch and they tell me it should post as a credit tonight, but it never does.
This is a common happening. I have talked to many other people and posted this on my social networks and many have told me this happened to them, but the bank gave them a conditional credit since they are able to determine that the money wasn't dispensed.
Why would I not be given a conditional credit like others? They know and admit they never dispensed my cash, yet they do nothing. If I owed them a dollar, they would be calling everyone of my relatives and trying to ruin my credit as soon as possible, in addition to adding ungodly fees and charges.
Please do me a favor and do not do business with this bank. They have really hurt me and caused me to have the most stressful and depressing Christmas ever. I wish I was rich and could afford a $500 mistake like this, but I'm not. Thanks. Lorena
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