I received a call today from 800-240-8151. The call came in on MY cell phone. A man asked for my husband. I said he was unavailable and could I be of assistance. He said No and asked when my husband would be available.
Since my husband is currently in Afghanistan I tried explaining he would not be able to return the call for a while and I would like to handle whatever he was calling about.
The man could NOT have been more rude, condescending or uncooperative. He said I needed to fax to him the Power Of Attorney saying I could handle all financial matters. I explained to him TWICE I would call the bank to verify it was a legit call and THEN fax any personal information the bank may request. His response was that Customer Service might be unaware of the reason for the call and be unable to help me. This made me even more suspicious of the strange phone call.
He stated several times a Power Of Attorney is not personal information but a legal document and continued to insist I fax it. I repeatedly said it is personal to me and I would Not send until I verified the call was actually from Fifth Third Bank and the fax would go to them. I finally agreed to take down the fax number (with ZERO intention of using it until verified) only because I felt I was being bullied.
The caller rambled off a number starting with 240. I asked him twice to repeat the number. The first time I asked he did not reply at all. He then tells me it is obvious I have been lying and had no intention of writing down the number. He goes on to say I am uncooperative and have no intention of being helpful in the matter.
I ramble off a couple choice words as he is hanging up on me.
I immediately call the 800-240-8151 number back. A woman answers. She asks for my account number. I tell her this now has nothing to do with the reason for the original call and I would like to know who called MY cell phone, was so rude and accused me of lying and being uncooperative.
She says she can't find it without the SSN associated with the account. I give it to her.
She then says she can not discuss anything with me since it is in my husband's name. I again tell her this has NOTHING to do with the account. I ONLY want the name of the person who called ME and was so rude and accusing. She refuses.
I try explaining the situation to her. She raises her voice, tells me to stop talking and LISTEN. It leads to a screaming match and she hangs up on me.
I call the 800-240-8151 number again. "Mandy" answers. (Her voice sounds the same as the last woman I spoke to but I have no way of knowing as I was too mad to recall if she gave her name.) I try calmly explaining I DO NOT want to discuss the account... I ONLY want the name of the person who called me. She too is extremely rude and tells me she only has an employee ID number. I ask for the number but she refuses to give it to me. I ask for her supervisor, she yells telling me she does not have to talk to me and she hangs up.
I had never heard of Fifth Third Bank until purchasing a new vehicle about a month ago. The dealership said they could offer the best financing so we took it. At this point I assume they had the best financing because they don't provide ANY Customer Service.
I will wait until my husbnd returns from Afghanistan to further deal with this bank. When he is back in the US, we will one way or another close this account and NEVER deal with Fifth Third Bank again! If I receive another call from anyone claiming to be with Fifth Third Bank on MY cell phone who then refuses to discuss the matter with me, I will speak to our attorney about harassing communications.
AVOID this place at all cost!!
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