Usacomplaints.com » Business & Finance » Complaint / Review: Amerihope alliance - Poor service. #784708

Complaint / Review
Amerihope alliance
Poor service

I'm sure somebody from Amerihope may hurry into refuse my remarks, that will be good, since just like you will find pleased customers, there's also disappointed customers. Sadly, the disappointed clients have possibly removed into foreclosure, dropped their houses, or worse, seek bankruptcy relief to save lots of their house.

Individually? I'd spend more focus on the grievances of the disappointed clients since there has to be some reality to it. People don’t awaken oneday attempting to keep negative feedback simply because they feel just like it. Perhaps they are able to consider this good critique to enhance their solutions.

The financial institution program includes a ton defects and problems (and performs activities), and Amerihope takes benefit of the overall distress to guarantee prospects issues they CAn't provide, further putting homeowners in precautious circumstances.

It is best to do your own research, Google the company’s title, browse the sites, research workers names, lawyer’s names, and you'll be astonished at that which you may discover by yourself, bad and the good. Eventually, create your personal choice.

My own experience with Amerihope is a catastrophe.

My own opintion is the fact that Amerihope is solution of its category.

I'm extremely dissapointed together.

You Start With Revenue, who misrepresented exactly what the organization could do, towards the finish, Operations Director, who I informed that until I obtained a duplicate of my document along with a total reimbursement, I'd document a with BBB, Attorney-General and also the Bar Association. Our caution obtained some kind of response, simply because they quit me a speech concept, delivered mean email and published on the Qvault record, they might instantly approach my reimbursement and deliver me my whole file… it was 3 weeks ago. Am still waiting… hence my posts.

I employed Amerihope Coalition in April when I was in economic stress.

I had been dealing with a breakup, and have been let go, and had a need to alter my mortgage.

I had been current on my mortgage repayments, but required their help in seeking financing change before I consumed all my savings. I came across that speaking with the financial institution was like speaking with a wall, and that I was receiving sick in the tension.

Amerihope Sales Team did their work perfectly. Damaris Martin explained the team does this daily, they understand how to manage this method, they understood just how to complete types, existing files, they'd contacts inside the bank, and understood just how to use the Financial Institution.

She really kept calling, everyday, following-up on my scenario, that we believed were indicators of great customer support.

The Revenue team was really supportive to my scenario, and he or she told me that within 6-9 weeks they'd get yourself a mortgage modification for me personally, and that I could be ready to maintain my house, with inexpensive monthly obligations, which I'd nothing to get rid of, since when they were not able to acquire a mortgage loan modification, they'd pay all my costs. She explained that my mortgage could be decreased by 50% after which delivered me to sites to see the long-list of acceptable customers.

I'd nothing to get rid of, and anything to achieve. I lent money, and quickly compensated the significant professional costs, along with appropriate fees for forensic evaluation of my mortgage files, that based on Amerihope, might function as influence to drive the financial institution into providing me financing change.

6 months had opted by, and there is no improvement. No mortgage loan modification. No information.

Based On Amerihope, the financial institution wasn't taking a look at my situation since I had been current on my funds. Rachel Roman, the employee designated to perform my situation, explained that until my mortgage was in standard, the financial institution would not evaluate my document, therefore she recommended that I miss mortgage repayments.

I declined to miss any funds, however the weeks passed, and nothing.

Eventually, December I skipped my first-mortgage cost since I'd exhausted all savings, and experienced nothing left, and my period went out. This triggered anything within the program, as well as in April the financial institution put me in an effort strategy, and my funds were 50% the things they were initially; I had been exceptionally pleased with this, but after 3 months my loan modification demand was refused. I never received any conversation why, except the lender mentioned the box was imperfect.

All a quick, I start getting numerous updates the house might get into foreclosure until I settled the financial institution that which was owed, six months worth of mortgage repayments (since the test funds didn't depend, and that I was today six months within the back). Damaris directed me to help make the funds instantly or even the lender might consider my house, and so I charged the six months worth of mortgage repayments right into a charge card, and started the procedure once again. Damaris wouldn't return my phonecalls or communications. There have been months that I had been totally at nighttime. The reaction I'd get is the fact that they'd way too many customers and may not commit the full time to check out up using the lender on my document. I required that my document be used in somebody who might take some time to contact me back or supply me standing. Our document was moved twice.

We're not in December and fresh loan modification files were posted.

The Financial Institution tried calling Amerihope for extra files (that we had sent numerous occasions to Amerihope), and also the lender obtained no reaction from their website.

Times before Christmas I obtain a phone in the lender declaring they had attempted calling my 3rd party, but simply because they were not able to distribute missing files, my loan modification had been refused. I had been mad. I'd not been made conscious of any lost files or any phone in the Lender. I named my Amerihope contact numerous occasions, without any reaction.in January I obtain a notice declaring that my document had been used in a brand new individual, in most this clutter, “we” skipped a contract to publish files (HOA declaration) and was refused lots mod another period, and that I today, again, owed the financial institution back-payments. This time around I had been not able to catch-up and house went into foreclosure May.

Marleny has become designated to perform my document. I ask her is she's conscious of my scenario, she informs me she's completely conscious of my situation and understands how to deal with my application for the loan.

Unfortunately, she didn't understand I currently had employment, and he or she applies me towards the incorrect plan, and that I get refused.

She eventually understands which plan to publish my demand to, however I get refused again, since based on the lender “no files have been posted for that husband”…. If you find no spouse.

Who would you blame? The financial institution for doing offers, or Amerihope, who's assume to understand the guidelines of the sport? At this time I'm just starting to get discouraged with Amerihope. How can an employee, who understands just how to do that, misses on distributing an entire box, with divorce decree, or misses deadlines?

I had been guaranteed a revised mortgage within 6-9 weeks. It’s currently 30 weeks with no result in view, and that I am worse-off than after I started. The ultimate section of my tale starts July that I'm put into a third test strategy. I create my funds, was delivered your final loan modification doc, but lender delivered it towards the incorrect address… and finally was refused since I never delivered the documents… files I never obtained

I can’t problem Amerihope for that bank’s mess, but when they understand how the banks offer, they ought to of held up using the lender with telephone calls and improvements.

I publish notes on the record, and deliver emails, and that I get no response.

I currently obtain a notice of standard.

I contact Amerihope requesting exactly what the heck is certainly going on and just why weren’t they calling and following-up using the lender, and just why isn’t she responding to my records/concerns, and Marleny shouts at me that she doesn't possess the time for you to create the calls since she's additional customers.

At this time, I request to keep in touch with a boss. Our central has confused who's the client. That you don't shout in a client. Our document is paid towards the Mark Ramos, the Procedures Director, and he informs me that calls are now being designed to the CFO of the financial institution, their attorneys are generating calls, everybody for the reason that workplace is generating calls, actually the cleansing team

Every time I demand an update, I get various tales

Ultimaely, Mark informs me they “took this so far as they could” and requires me to help make the calls.

Which kind of guidance is that this? I now start to distrust the folks I employed to save lots of my house.

Amerihope failed, totally, to acquire a mortgage loan modification, not for almost any additional cause but declining to publish full paperwork, following-up with Lender, and never truly understanding the things they are doing.

Their employees has demonstrated to be possibly inexperienced, or reckless, or people who don't care, they're not those dropping their houses. They've no vested interested.

I currently consider mattes into my very own hand, and that I requested Amerihope to deliver me a duplicate of my whole box and so I understand what they've posted towards the bank, and after four weeks of requesting this, I ultimately get scanned more than 100 websites, without any business whatsoever, with no track of any type that were delivered to the bank.

Arbitrary websites of bank claims, paystubs, no coordinated work.

Fortunately I'd stored a duplicate of each fax and record posted for them in the past 24 months, so when I complement them as to the I'd obtained, Amerihope just had 50% of these files in my own document. The remainder? David Ramos and Amerihope had no description.

I'm sure the various team that managed my situation within the 2 yrs, cleaned-up specific outdated files no further required, but apart from fax cover blankets and record records, they'd nothing in my own file that resembled 'packages' delivered to the financial institution.

No economic work page apart from consumption from their employees. No communication using the lender or with other people for instance.

I'd as much as eight various personnel focusing on my situation in 24 months, I'm to suppose that every of the eight was seriously disorganized?

I expected Amerihope what occurred to all my files? They insisted they had delivered me my whole document, and recommended that in the place of home over previous unsuccessful submissions, I ought to move ahead.

I'm getting their assistance.

I sent an email to Mark Ramos, Operations Director, telling him that I likely to get a backup of my whole document. No check. Hardcopies. Their concern ought to be to guarantee that each doc I actually delivered them was is the fact that file, which I obtain all total packages Amerihope posted on my account towards the lender.

I also likely to get a complete reimbursement of the costs I settled, such as the costs paid for that forensic evaluation, which rests in my own house gathering dust.

I offered Amerihope a contract, normally I'd document a with BBB, Attorney-General and also the Bar Association, as well as their Procedures Supervisor might have a field-day with damage-control on internet sites and sites.

Its been 14 days. I've yet to get something from Amerihope.

Coping With the financial institution is just a headache.

Coping With Amerihope is another headache.

Should you got your loan modification authorized, consider yourself fortunate.

If you should be contemplating employing them, be sure you maintain files of all you publish to them, you have to follow-up with them regular. Don't relax and genuinely believe that issues are occurring. Think about it in conditions that in the place of babysitting them to guarantee they are doing the task you employed them to complete.


Offender: Amerihope alliance

Country: USA   State: Florida

Category: Business & Finance

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