I placed an order with this company to get my CREDIT CARD on 1/6/04. We told on them we wanted a refund BEFORE we got the BS by 1/7/04 Because we were told that we could get a cash advanced the same day that. We paid for the CARD. It was then that we were told what "actually Were getting. We regularly asked for refunds there after.
We received the package, 2/17/04, which was NOT anything near what we were Continuously promised, and they kept coming up with little things like "should", "may be as long as", etc none which transpired. I was even
Told that their warehouse burned down and that was why they had the Delay. During all of this their "customer service" people half the time was Very rude and even would hang-up if asked to get a manager.
They recorded all the telephone conservations, and they are quick to Throw bits of conversations at me, but they refuse live up to the very First one that got my money. What is even worse is that one of the Following people we talked to said that they were aware of the incorrect
Information this particular salesperson was saying and that HE was trying To get her fired. This alone should mean that we were defrauded by a Representative of their company and should have been refunded AT THAT TIME, which was the very next day!!!
I spent $25.86 to return the package to them on 2/25/04 as outlined in THIER information, which I received my confirmation of their signing for The package by 3/02/04, that is 15 days I got my acknowledgement of
Delivery from the day I got the package. Their terms state that they Must get it in 15 days after I get the package, so there is room to Spare here.
I waited a month for their 10-day refund without anything at all before Calling, at which time we were told that it took to long and there was No refund but we could get the package resent to us, YES "RESENT TO
US"!!! They were keeping what we sent them without a peep, they were Rude, they have lied, defrauded, delayed, played games, and kept my Money all this time! I read that they are sending refunds out, well I
Wanted one on day two and still am being RIPPED-OFF!!!
I have called these people again and I managed to get a hold of a "refund manager", who said that I could get a $49.00 refund for "member benefits" or we could have the package resent. Then he proceeds to say that he does not work for Superior Benefits, but rather for a collection of companies. I did ask if one of these was Global Benefits, which he said yes. I refused the "token" refund so not to give them any legal BS power later. What they are doing is sending out tokens and claiming that they are giving refunds. They are trying to ignore how they get the money then excusing their actions with things they want to after the fact. These so called refunds, if they are what I was offered are just another rip off in a rip off!
I for one will settle for my money taken, used chasing my money, interest for them using my money, and extra money it has cost because of them not doing what they promised. If I can I will get them to pay for my aggravation also! I have kept the names of the people involved also just for these reasons, because they are as responsible I believe. I suggest that anyone else do the same.
Roy
Bend, Oregon
U.S.A.
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