Usacomplaints.com » Business & Finance » Complaint / Review: Kitsap Credit Union - Bill Pay and Service Money Hole. #770287

Complaint / Review
Kitsap Credit Union
Bill Pay and Service Money Hole

Like a participant for 20-year I had been happy to get a very long time, I had been actually happy once they exposed their benefits examining, but there are several large defects within their program that'll consume your cash they do nothing about.

Twelve months they terminated my bank card on me over five occasions suspecting that it'd been sacrificed and didn't contact me actually once before they did so simply because they just named house telephone numbers and not extra figures, for example mobile phones. Each time I'd been outofstate, the red-flag that set them down, and did not believe that I would not have the ability to reply my house telephone number easily was really producing these costs.

Another moment I racked up $100 in over-draft costs since the ATMs do not tell the client when their consideration is damaging, they simply read $0.00. The process is the fact that the facility places the consideration in to the disadvantages after which the facility charge is put on the consideration that evening or even the next. Therefore each time I set cash into my consideration after it went in to the disadvantages the ATM might declare my new balance was the total amount I place in, but this reading was fake since it did not take into account the unfavorable balance or even the charge which was being put on that stability. Hence, numerous over-draft costs developed to the stage the quantity I place in was not since the damaging. Not once did they actually attempt to contact me to inform me that I'd happened these disadvantages. I eventually went in and spoke to somebody after I observed my stability was still zero after moving $75 into my examining from my savings that had a few hundred inside it.

Lately, I've been one of the most significant having issues using their Bill-Pay. Expenses are suppose to be prepared one business-day once they are posted. It doesn't often occur. Others have reported of expenses not going right through until 5 days after, however for me it had been 20 times.

After I posted the statement along side three others all of them stated the procedure day also it was within an appropriate time period. All-but one when through about the specific day, but I had beennot informed and had no cause to check on my bill-pay before the following month since I'd settled all my expenses at the same time. One month later, I obtain a statement having a late charge onto it and discover on my KCU consideration that last month's bill wasn't likely to be prepared for some more times. After I spoke to somebody about this, they stated they mightnot do something about it since the plan only records once the statement will be prepared, not when it was posted.

To conclude, KCU could be a great lender with a few excellent applications, but when anything goes wrong you-can't rely on them to complete something about this. They nevertheless follow exactly the same methods they've for more than 20 years plus they are not likely to alter so long as they're earning money by 'not being responsible' for that defects within their program.

I endure them since their everyone was good and that I although the advantages were enough, place I ought tonot have motivated their capability to escape with such issues.


Offender: Kitsap Credit Union

Country: USA   State: Washington

Category: Business & Finance

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google