My story is much like the ones I have read on-line. Providian sold (transferred) my account their new credit card division E-Merge and jacked my interest rate to 29.99% approx 10-02. I found this out only when I receive in the mail a credit card from E-Merge basically stating the Providian card is no longer valid sign the E-Merge card and start using it.
Instead of signing the card. I called E-Merge and after going thur a phone system designed to not let you talk to a person I get a hold of one. After getting a hold of a person I'm informed my interest rate is now 29.99%. I pointed out the the rep that this information was not included in the mailing with the card and asked their rep for a writen copy of the E-Merges terms and conditions. I was told that they can not provide that to me. I asked of a superivisor who again I adked for a writen copy of E-Merges terms and conditions. He told me that he could not provide me with Providians terms and conditions that they where a seperate company. I pointed out to him I'm asked for E-Merges terms and conditions not Providian's. That under Federal law they are required to provide this information in writing. He stated that he would mail it out, I never received them.
In Oct, Nov and, Dec 02 I sent a total of 7 emails to E-Merge again demanding a writen copy of their terms and conditions. Again they where not responded to. Finally after having enough on 12-20-02 I sent a letter to E-Merge closing my account. When I received my Jan 03 statement closing dated 1-21-03, I discover not only was account not closed but E-Merge had charged me an annual fee of $89.00
When I called E-Merges customer service department (located in the country of India) explaining that I closed my account in Dec 02 and I was charged an annual fee of $89.00 in Jan 03. The rep stated "by closing my account I would lose the benifits of being and E-Merge cardholder." I informed the rep to close the account and refund the annual fee.
If E-Merge wishes to dispute my statement, I still have every last email and letters I have sent to them.
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