Email I wrote to the the original person who initiated the loan.
Mark,
Im writing this email to tell you how very disappointed I
am with the way my loan was handled. On the day of closing Brian Kelly
sent the papers to my home email address instead of my work address. I could
not see the document, as our company blocks home e-mails being viewed.in those
documents were all the charges that I never saw, because when I approved the
good faith estimate on line, after the last question it disappeared.
Thinking that Brian would go over the closing cost I never thought to ask for a
copy and was told it was not a binding agreement.
Monday night came and I was sitting across from the lawyer and he handed me a
piece of paper that stated I owed $226 and change for closing. I managed
to get a hold of Brian and he told me that when he emailed the closing
paperwork I said nothing so he thought I was ok with the charges. I could not
say anything because I hadnt seen them, I was at work. I was not happy
at all. I also asked him about the appraisal fee being taken off the
closing charges and he said he couldnt do that it was illegal. So now Im out
$385. Kevin Phillipson was the person who to me that if would be taken off at
settlement. I did not get the appraisal fee back as promised. I now
have $6,000 in closing costs added to my mortgage, which I think is way too
high.in the future I would suggest that your company not tell people
that they will receive appraisal fee back and also go over the
closing paperwork before the actual closing. I understand from the lawyer
that they were done 48 hours prior to closing and I could have seen them.
Im angry that your company wasnt upfront with the charges, I know I would
have been happier knowing before settlement, even though I believe
they are way too high and I probably would have gone elsewhere, if I had seen
the good faith estimate. Its as if you have something to hide, like $6000 in
closing cost that if they were told might go elsewhere and get them
cheaper. I know I would have. I know I could have stopped the deal
on Monday, but it was too late to start over and be done by the end of July. I
will forever be angry with you and the people you work for, as I believe
you are dishonest people to do business with. And I thought better of you
Mark, I thought you were an honest person, obviously, I was mistaken.
I have written to your corporate office and mentioned all
three of your name, so that this will not happen to anyone else and will never
recommended anyone to do business with you.
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