I bought a sectional from Ashley furniture and like many more on below, I also bought the guardsman elite 5 year. Safety program. The sales affiliate managed to get appear as though I really could get my sectional washed as frequently when I required particularly since I have possess a kid under 2! Everything seemed excellent at first, till I desired it washed for that second-time. Today, the very first time went sleek, I did so exactly what I had a need to in order for them to deliver anyone to clear my furniture (incidentally, the cleansing technology washed my whole sectional, however they claim they're not assume to, not my problem!) they came through on the part with that, but just since it was a so-called "courtesy clear"! Actually, within their plan, it suggests nothing in regards to a onetime courtesy clear for body fluids! That is hit Number 1! Our second-time, I named in and required something request type to complete, got one e mailed in my experience, stuffed it out and then evening aired it to them given that they prefer to declare that they do not get the info I ship them. This time around it had been for body fluids and food and drink spots! The meals and drink spots were refused simply because they stated that I'd documented that same spot in March which purchase was never finished. Ok, which means you might genuinely believe that the declare that I'm attempting to statement could be submitted under March and also the fresh state be coated for what I am processing for in July right? Incorrect! Had I recognized that people had an incomplete state in March I'd've satisfied that since I desired my darn sectional washed! Therefore, I request a supervisor, got some girl title Kendshe horrible customer support incidentally and he or she quit me on-hold so long, I'd to ask my partners telephone to obtain another person to keep in touch with! She did not seem too apologetic possibly about creating me delay such a long time, after which she never supplied her extension quantity) requested on her supervisor, she delivered me to Nick ext.#7061. Do not stomach your own time speaking with both of these fools, when they state your being used in them hang-up and call-back! I am confident all are fools, but these two aren't worth your own time! Anyhow, Nick was somewhat of the small help, he explained items that I never understood like I am accountable for calling in and obtaining a support demand quantity to make use of when I call-in to ask about the standing on my support demand purchase (but he also stated that the support demand quantity wasn't too critical cause they are able to lookup my bill with my telephone number also. Ok, whether it's not essential, why request it at-all?) how a he'll is one to realize that, when no body actually offered that data at first but each time you contact your being requested for this! He then explained that my demand in March remains lively till it's finished! Then I asked him is not the cleansing technology assume to record the furniture continues to be washed to ensure that my demand to become finished? He says yes! Would you notice where he f*ed up at twice? He then informs me the customer support representatives who reply first aren't permitted to hand out information on a pre-existing purchase request. F*ing B.S.! It is my bill! I deserve the best or choice to proceed a current demand and-or stop it and create a fresh one! I subsequently questioned him why when somebody calls directly into create a fresh demand the aged one isn't terminated? Did not have a solution to that particular, like they are doing everyone, he simply kept looking to get from that subject and kept saying their sorry a* plan! Well it generally does not suggest that within their plan, why can there be no solution? Cause it is a weight of garbage, this is exactly why! Therefore, today I am at my wits end with this particular fool and I obtain an address, telephone number, email address and title of his chef and-or corporate. He attempts to provide me the tackle that I deliver the support request type to! Oh, no pal, have that ineffective bit of garbage currently! Thus he then begins stating several, I'd to request whois number is it? He informs me a corporate contact. Ok, nicely, does this contact possess a first and lastname or what? He never responded that issue, simply kept repeating it is a corporate contact and somebody will-call me back! I particularly informed him used to do not need to talk to an answering device since after I contact their workplace my so-called "bill supervisor" called Lisa ext. 7070 NEVER returns my calls, also before this case increased for this degree! Therefore I don't desire to talk to a I want an individual! I still got no-where with him, and so I finished the phone call! Ultimately all I acquired was my two pillows washed! I'm extremely pissed with this specific organization! After which the cherry on top is, to be able to get a refund of 10% or $50 for that guarantee, after I settled significantly more than that for this, I've to contact Ashley furniture and let them know I do want to stop the program, and all-they are gonna do is contact guardsman and let them know I do want to stop and work-out some type of quantity amongst themselves to provide me, once the middle-man (Ashley furniture) may you need to be cut right out and guardsman and that I may hash out a complete return! Does which make sense to other people but me? I'll never, ever, ever, ever, ever, ever, ever, ever, ACTUALLY purchase one more thing from their store or Ashley furniture! They are able to all pull it so far as I am worried!
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