The company promised a service to IRS settlements for only a fraction of the debt; stop IRS collections; stop seizure of assets and income; transcription investigation; levy protection, etc., and for a fee of $3,500 from beginning to end. When initially contact PTR, they gathered all financial and IRS information over the phone and gave me a quote of what i would end up paying IRS of $5000. Then PTR asked for my credit card number, I then told them I would like to check on my interest rate before I proceed, but they went ahead and charged my account on 2 separate transactions without my permission, called my credit card company when I received my statement, the credit card company asked me to call PTR to reverse charges, when I called PTR for a refund they denied it so I had no choice but to proceed with their service which started 10-27. When I called to follow up, they were asking for additional $1,500. I complained to Kevin Penn that they already have the fee of $3,500. And till now I did not receive any update and have been following up on status and have spoken to the following Kevin Penn, Marco, Danny, Blanca and last month when I called again was told the my case was being handled by Janet Mata instead of Kevin Penn, states he is no longer assigned to my case. Last month after faxing additional doucments requested my Janet she emailed me after our conversation and requested more documents (pay stubs, 401K statements) but the fax would not go through after 3 attempts, I called and emailed to tell her the fax is always busy and so with her phone, to get another fax number from her, no reply and now the number provided is out of service. Now I am still paying the credit card for the $3,500 charged including 10%. I would appreciate your help in finding out what this company really does, the services they claimed to service to me have not been met.
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