These people are thieves. They deducted my house payment without my authorization. It caused a multitude of problems. I had called and told them I would mail a check on a certain day, but they went ahead and debited my checking account which cause me to have many, many, returned checks fees. A total of $216 worth of overdraft charges alone not to mention the charges for returned items to the people I wrote checks to.
When I called Tammy, in the Dallas office, she told me not to worry about it that they would reimburse me for all the bank charges when they were all in. I sent my bank statement to them to show where the charges came out. Meanwhile, my check is somewhere out there but they do not know where. The refused to pay me back my $216 and claimed that they had proof I authorized it.
Well, the proof they have is false because when I authorize this at times, it is authorized for the 1st day of the month. The authorization they are claiming says the 31st.
These people are unethical in every sense of the word. The have no compassion or understanding. I have dealt with these people almost 15 years and it has been miserable. E-mail me if you understand.
Jane
Clayton, Texas
U.S.A.
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