Just another processing company
I read these complaints and I just want to apologize for this company, I can understand your pain and frustration. I took an outside sales job for about 6 months because I wanted to break into this industry. If I was a business owner, I would not necessarily be opposed to another hard working sales person stopping by to meet me and show me what they have to offer.
The bottom line is they are your average credit card processing company. The free equipment is a great idea and you can rest assured that you could go to another processing company and pay $100/month on a lease for 5 years for a $300 piece of equipment and still not own it in the end. Their rates and fees are surprisingly normal for the industry or some may say they are higher but with the free equipment it evens out. After all, nothing is 100% free and I will go into further detail about this at the end.
99.9% of their failure lies in how they respect and train their contractors. There was about an hour of them flipping thru the general info on the laptops they give out.in other words, what you see on the laptop is about all they tell us. They require you to set up as an independent contractor and be available 9-5, Monday thru Friday to drive to their pre-set appointments. You will get anything from bare land where a business is supposed to be, to someone telling you they didn't make an appointment.
SO LET ME RECAP, normal people trying to make a living and take care of the family and you have to quit your job and be available prime time 9-5, M-F to drive your car and pay for your maintenance and gas, sometimes hundreds of miles a day for a hope that you may get a good lead and all you have to go on is telemarketers trying to make a buck and business owners that are as naive as you are. Not a good start.
What you see is all we know. They train their contractors to be robots and show the video and just take an application, they do not train you to answer questions about rates and fees. You are required to "report" to "Corporate Managers" every morning and at every appointment and verify your presence by once again requiring the owner to get on the phone or it may mean your "job". JOB???!
SO LET ME RECAP AGAIN, never do you see a dime for time, gas, cell phone or even a thank you for being part of the team, but now you have to be micro-managed by this immature, unprofessional, grossly overpaid ($50-$60 salary) useless yik-yak that sits in an air-conditioned office in Texas when the heat is 115 degrees across the US and all they need is the sale so he can go pay the mortgage on his house or his new truck. These dysfunctional orangutans take the cake. They just don't get it. All you do is apply for a job and all you get back is an offer to get beat into submission.
Trust me, you are feeling this way because we feel this way. If they don't shut this company down then they need to gut it out and start over by fixing what they screwed up with customers. It is not your imagination and your experience only makes it more painful for ethical, honest, hardworking salespeople and especially those new to the industry, just think if it was your friend or relative that was treated this way.
If this post has given you some comfort then give me a shout out!!!
The good news is there is no equipment lease which means you could get charged $1000's of dollars for leaving this company. Either pay the early cancellation fee or find another company that will pay it for you and get out of there! Whenever considering a new vendor for your processing, read a copy of the terms and conditions before you are officially liable for a contract (some companies have grace periods) or ask alot of questions with a rep you can trust. Some examples might be:
What is the pricing structure, tier pricing or interchange?
What are the rates on each tier and how are they charged?
What is the length of the contract?
What is the early termination fee?
What are the monthly minimums?
What is the set up fee?
What is the annual fee?
Etc, etc.
Hope this helps and again I am so sorry, I understand!
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