March 24
Dear Corporation Executive Officer of each Agency,
Attached is a copy of the letter I wrote to Ebay’s CEO John Donahoe regarding two refunds I have yet to receive. I am now forced to take the issue one step further because I have had no response from Mr. Donahoe.
Ebay has no problem taking money from credit cards or bank accounts but they certainly have a difficult time returning money. And they make it virtually impossible to actually speak to a human when you have a problem.
Something needs to be done about their current business practices.
Sincerely,
Karen M. Hansen
16680 Oak Hollow Dr.
Cottonwood CA 96022
CC: list
Ebay Corporate Office Headquarters
2145 Hamilton Ave.
San Jose, CA 95125
February 23
President & CEO John Donahoe,
Both of the “cases” below were ruled in my favor after a lot of procrastination on Ebay’s end. After multiple forms, repeated long distant phone calls and being passed around for approximately one month I STILL HAVE NOT RECEIVED MY REFUNDS. Ebay had NO PROBLEM deducting these costs from my credit card, and yet it seems to be an incredible hardship to return the money. I want the amounts put back on my credit card or refunded in check form including tax, and shipping. It is amazing that everyone I spoke to passed me on to someone who promised to send checks yet I still have not received anything!
Good news! EBay Customer Support has reviewed the case and made a final decision. We issued you a full refund of $26.32 on Sep 15. (haven’t received it!)
In October while still waiting for the first refund a similar deception occurred for $8.00 plus shipping and tax. I am still waiting for this refund. (see below)
If I do not receive a full refund for both items including tax, shipping, and I should receive interest on my with held monies at this point; before March 15th I will forced to contact all of the agencies listed below.
If you still have questions or concerns, please contact eBay Customer Support. You can also view the complete details of this case in the Resolution Center
Social Psychology by Donn Byrne, Nyla R. Branscombe...
Item #: 220656331744
Sale price: $26.32
Quantity: 1
Sale date: Aug-18-10 21:02: 54 PDT
Seller: bigbradiefoster
Case #: 5003858050
Case opened: Aug-31-10 13:39: 36 PDT
Case closed: Sep-15-10 17:51: 20 PDT
View purchased item
58.75 cts brazilian purple amethyst round hydrothermol
Item #: 270588372681
Sale price: $8.00
Quantity: 1
Sale date: Oct-24-10 21:25: 17 PDT
Seller: phumin2007
Case #: 5005105904
Case opened: Nov-14-10 11:32: 49 PST
View purchased item
Sincerely,
Karen M. Hansen
16680 Oak Hollow Dr.
Cottonwood CA 96022
CC: Better Business Bureau
700 Empey Way Ste 110
San Jose, CA 95128
Federal Trade Commission
901 Market St Ste 570
San Francisco, CA
Www.ftc. Gov
Rip Off Report
/link removed/
Complaints Board
Http://usashameboard.com/bysubcategory/ebay-scams.html
State of California Department of Justice
Office of Attorney General
Http://oag.ca. Gov/news/press_release? Id=1923
Consumer Reports
101 Truman Ave.
Yonkers, New York 10703
Http://www.ConsumerReports.org
Time Life Magazine
Http://www.timelife.com/webapp
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