To begin with our mortgage was sold out from underneath us from Option One to Ocwen Federal Bank affilated with WELLS FARGO Bank without our knowledge until it was a done deal. We became behind in payments to Ocwen Federal Bank and heading towards foreclosure, because my partner was involved in an auto accident and was out of work for over a year and a half.
However we eventually caught up with our payments and had an extra 2 and 1/2 months coverage in payments sitting in an Ocwens account called a suspense account. They finally credited one of our payments because this is what a person by the name of Brenda Veldez agreed to when we said we were paying up the past due amount she quoted us. This amount also seemed to cover alot of extra expenses of rather high amounts, which are VERY questionable. Now, however they refused to put the balance of our extra payments towards our mortgage. They want us to send in extra payments over and above what we have already sent them because we're know as a high risk to them. If we don't do this I'm sure the whole sceniro of late payments is going to start all over again even though they have extra $ of ours already.
We also have had the experience of sending first our payment to an address in California which goes through that system and then gets credited to our mortgage account back in Florida. I feel this is a really nice way to scam people into always having late payments. This happen to us several times through the course of our regular payment history.
I am not denying the fact that we had been late in making our payments during my partners recovery period, but this has been the most destructive situation I have ever been in emotionally, mentally and financially. To try and call this company to receive any justification for what they have done to us plus the constant harassment of automated telephone calls several times through out a day, even after we would contact them. It seems alot of other people are also having the same experiences and this needs to be checked into.
Ocwen is a mortgage lender NO ONE should have to deal with, nor would I ever, repeat ever, consider recommending anyone to deal with.
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