My family got a call from this company. I knew it was fake right off, because my family paid for my college education; I'll be one of the few Americans who can say they graduated debt free.
If you get a call from a Yolanda Moore who says you had dealings with Sally Mae, she's probably lying to you. Also, she'll try to fish information from you (makes her pretty obvious). She wanted me to "verify your information" straight off, and couldn't give me the address she worked at.instead, I was given a PO Box. If you refuse to give information, she'll threaten to call your employer.
Best thing to do: Save your major expenditure receipts. Keep your water and house bill payments, loan payoffs (no matter how small) and big purchase confirmations until the day you die. That way, when they give you your phony account number, you can tell them that your call is being recorded, and that any further calls will be considered harassment.
They have another phone number, too.
919 327 8986
Call if you want to toy with them a little, but don't tell them anything about yourself.
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