Landmark Credit Union has the worst customer service. I have had numerous problems with their website banking when it comes to the validity of when something is charged. On a number of occasions I called the supervisor at the head branch and he refused to talk to me. All in all, I am very dissappointed with this credit union.
I was charged for a 29 dollar fee when I believe, according to the online account transactions, I had the money in my account. I paid 55.00 to my credit card a few days before, using my cards online payment option. When I looked two days later, at my bank account, they charged me an insufficiant funds fee. The thing about this charge is that I had 65.00 dollars in my account when this fee was added. I called the corporate office and they told me that the charge after this fee, for my sirius radio, was actually paid first making my account under the 55.00 dollars I had paid the card. I argued that online it showed the charge for the fee first which in my eyes means that the computer processed the card payment before the radio payment. According to them this was not the case even though that is what the computer showed on my account, and I got nowhere with them. I am unsatisfied with the way I was treated on the phone with customer service. When I asked for the supervisor, Brian, who was in the office, I was told that I should just go into a branch and try to talk to them about it. They totally blew me off and didn't care about what I had to say. This is the worst bank I have ever dealt with and they charge erronous fees so they can make money. I do not recommend anyone bank with them. Thanks for reading my story, i hope it helps you to not make this mistake.
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