IRN PAYMENT SERVICES held up an entire batch of credit card deposits because of two sales that only needed to be verify and poor employee conduct. They do not have a Customer Service Department. I received a phone call two days after the credit cards were processed that IRN needed information on these sales. I helped immediately to verify the two customers and amounts by faxing invoices and signed credit card receipts (which I found out that same hour were to light in color to read when I called to verify if they received them) I then EMAILED the same information to them immediately after this telphone conversion. They claimed after a week they never received these papers. (They emailed me first so I had the "correct email address"). I received no reponse from IRN and continued to check with my bank on this deposit that still didn't take place. No one contacted these customers for verification for four weeks. I FINALLY HAD TO CALL MY CUSTOMERS and asked them to call IRN (which they did) to get my batch deposited into our business account.
It was impossible to get a supervisor from the original telephone associate. I had to find someone to talk to by going into Division of Corporations and dive deeper since no officers were listed. I finally found the presidents name called, received a recording with an extension number. This continued to happen with two other individuals under the presidents name. After leaving two messages I received a phone call back.
The gentleman was very belligerent with me and the facts he got from the department that I spoke with initially lied to him and he in-turn told me first that the customers did not received their merchandise and then he told me I told the customers what to say. I demanded to do a conference call with all of us on the phone and he then refused.
The next day the funds were deposited into my bank account.
When you ask to speak to a supervisor and are refused, then you demand to speak to someone... There is a HUGE problem. But when you have a problem finding out who in the ENTIRE COMPANY can help you solve a problem it is very unnerving and certainly raises RED FLAGS. I had thousands of dollars ($17,000) that were not being deposited into your account without justification. We are in the process of finding a different company to handle our business. It took over 4 weeks for this deposit to take place.
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