They tell you oh, yeah, the things you specifically ask about are covered under their most expensive plan. Except when you FINALLY get the policy, several weeks later, you discover in the very, very fine print that the coverage doesn't start for 30 days after they first charged your bank account and the one thing you got the coverage for and was very specific about is not even covered until SIX MONTHS after the policy starts! The only reason I got the Optimum QuickCare coverage was, as I told the sales liar several times, I had three female fosters I needed to have spayed in the next few weeks and wanted a plan that offered coverage. I could not have been more specific about their appointment dates (which were 3 weeks out at the time of my call) and why I was even looking at pet insurance. So not only did he "forget" to tell me about the extremely long time period before coverage even started, he also "forgot" to tell me about the $19 per animal charge in addition to the $28 monthly fee for each dog that was just to START coverage... That I don't even actually have!
When I called to complain that after 2 weeks I still had nothing stating I had coverage I was told policies would be mailed and "they were covered". When I threatened to cancel and asked when my rebill date was I was told I could call as late as 2 days before the new billing date to cancel. Except I see now on my policy, since I have it in hand, they require 15 days written notice, bill always FULL MONTHS and do not prorate. What a shameful, shameful scam.
RUN from any product this fraudulent, lying company tries to offer you. I could pay these bills myself if I had not wasted so much money with them, funds they took without providing anything in return. They make me sick.
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