Going back 5 weeks I've been dealing with Nelnet just like I did so with Sallie Mae on obtaining help with the applications they actually have regarding revenue reimbursement, deferment and forebearance. I've delivered them more than 4 to 5 faxes, per rc'd verification of the, I've likewise delivered by email 2x occasions today with all the data they might require. Having talked with customer support reps whom declines every time they actually received something. Today lastly they've and certainly will not take my duty files since there is no trademark however, government, Sallie Mae all approved these same files because of digital filing. What might a trademark on the doc create easily am returning within the doc after it had been currently posted and approved to government with no real hand-written signature because of digital processing/interpersonal etc...? That are these folks and just why are they providing people like me difficulty to obtain the help they're providing? Why is them much better than the government? And-or Sallie Mae? Are they providing me the run-around, pulling me on a lead just like a puppy till I surrender, Nicely you know what I can not! I actually donot create enough cash to provide in. I worked in customer support for a long time... However do. That is absurd. But so what can you need to do if no body is hearing, if no body cares to listen to that which you need to state. I'm looking to get this managed, I'm searching for the applications they've to provide, publishing files they're seeking but they behave as when they do not follow their very own recommendations, their very own assets to assist these in need. Why imagine? And so I have again published duty data files, and put my trademark about the documents below my currently electronically authorized trademark due to their advantage only. Let us notice easily obtain the help I want, lets see if it experiences without obtaining another mail from their store telling me that I've overlooked another thing, that delay I need to signal it in another location, and-or Delay we never got it
Please see below how a number of days now overdue due to their mess and failure to tacke care of the without giving me through hoops and becomes that aren't necessary.
Expensive Donnetta E. Williams,
Thanks for calling Nelnet.
Your account is 118 times overdue for $200.00.
Nelnet can't approach the Income-Based Reimbursement Program until a signed content of one's 1040 form is obtained. Even when your tax-form was electronically authorized, you'll have to produce a duplicate and place a signature on it before giving it.
Please send your authorized tax-form (s) to Nelnet by fax (1.866.545.9196) or email to:
Nelnet
Attn: Registration Running
PO Box 82565
Lincoln, NE 68501-2565
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