Complaint / Review
Bank One
Inefficient, unprofessional, lack of diversity training, inability to work with the public customer service representative and supervisors

I was subjected to most inept, unprofessional, inexperienced, definitely lack of diversity training, professed Customer Service Representatives, as well as, Supervisors.in September of this year a customer service representative neglected to have an automatic payment taken out of my checking account and to have my billing cycle changed from the beginning of the month to the middle of the month. I was never told her department could not have my billing cycle date changed. She informed me she would notate my account and it would be taken care of.

When I discovered, not only was my billing cycle date not changed, but also, the most important transaction of having my payment withdrawn from my checking was not implemented I was in disbelieve. I thought to myself how could they allow this error to happen. I called and had their error rectified, however, I was assessed a late fee as well as over the limit fee in the amount of $25.00 (each).

When speaking to the Customer Service Representatives, as well as their Supervisors I was given the run around. I was transferred numerous times to various people being told it was not their department and their was nothing to be done. I was finally able to talk with someone who was probably an employee of the old company before Bank One took over. He waived the late fee, but told me he could not do anything about the over the limit fee. I asked him why should I as the consumer be penalized for the mistake of the company's representative. He apologized and said he understood my frustration, however, there was nothing he could do for me further.

Before Bank One took over this company, the Customer Service Representatives where professional, helpful, and very patient. I could tell they took pride in their work and their work was helping the customer resolve whatever the credit situation there was. Corporations should hold their employees to certain standards. Those standards being patience, professionalism, honesty, diligence, and make sure they have ample training to carry out the functions of their job.

Thank you