Working for Fairbanks Capital Corp. Has been an eye-opening experience. I work in the servicing end and not in the main administrative office. Based on my insight and experience, I want to suggest to anyone who is a current customer of this company to beware.
Please read every bit of correspondence you receive, but don't wait for the mail to monitor your loan. If you have elderly family members who have loans with this company, please help them to prevent possible foreclosures! Any disputes you have MUST be sent to a specific fax# or mailing address that always seems not to be communicated to the customers. I strongly suggest you send any correspondence via certified, notarized mail and keep this for proof as long as you live. Unless you must resort to an attorney.
Track you mortgage insurance and send updates policies annually to a specific insurance dept fax# or mailing address! I see to many "forced placed insurance" problems that are still not resolved despite the customers continued communication with the company.
Don't ask me why the people that run the company allow loans to go unattended, despite their loud, distraught voices. Employees who care for the individual customers don't seem to last long at the company because our efforts to resolve disputed issues can often go unresolved. I see supervisors and managers who can't answer questions and try to make the efforts to resolve the matters, even when it's in their power to.
Even though this company records conversations (which I suggest every customer to allow) it doesn't seem to motivate this company to conduct proper business practices.
I can tell you this company does NOTHING to show appreciation for its employees, which I believe reveals a lot about the lack of character it has. We can't even get 1 writing pen when we begin employment. And forget them repairing bathroom problems.
This company's lack of respect it displays toward its employees convinces me it is not hard for it to not respect its customers. If the management staff doesn't follow policies when conducting proper day-to-day business with their employees, then I'm not surprised that this unethical practice flows into the customers servicing. There seem to be no accountability within the ranks, thus enabling its management to continue on its road to failure.
To all customers, don't let this company's ill practices discourage you enough that you allow your credit to be hurt. Be patient, persistant and strong. And keep copies of everthing!
And please don't refer anyone to work there.
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