We are bombarded with phone calls from thse people most nights after 8 pm, and Saturday and Sunday mornings before 8am. They are demanding payment. They say we are a payment pastdue - we are not. When ask to tell us which payment they want we are told example: Feb. 01 well we sent that express mail where it was signed for and have the money order where it was paid.
They need a copy of the mail recpt. And a front and back copy of the money order where it would prove it was cashed by Greenpoint Credit. Ok, this cost me 4 long distance phone calls, and $18.00 to have this money order done then I had to fax the things to them. Next thing you know they are on the phone saying we are a payment bbehind and I explianed all this to the rep and that proof had been sent I get "oh now we need the Jan. 01 payment".
I again have a money order recpt. And can go thru all the hoopla again but I can not see paying out the rear to redo this again. What is it going to be next " oh we need Nov. 01" get real.
It was also this way with insurance proof. They wanted proof of our private insurance carrier. I sent a copy of the policy twice by mail and faxed it to them also. I continued getting phone calls. I went to my Farm Bureau agents office he called spoke to a rep. And mailed and faxed acopy to them. They still want proof. I dropped private insurance and went with their insurance company its more expensive and is worse coverage. These people are NUTS! They have changed owners 3 times since we have began with them 11 years ago. The people that call cannot even speak English to where you can understand them half way when they call.
Clemmy
Lakemont, Georgia
U.S.A.
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