BerthoudFair Deal Auto's, the sole carrier, shipped my Honda Accord 2001 V6 (VIN#1HGCG16521A018059) from TX to WA. When I received my car on Oct 1st, Iimmediately noticed 3 new damages which were not there before. I was alsoinstructed by driver to mark the 3 damages on the chart and initialized besidethem (I only realized later why he asked me to do it). And I noted them down onBill of Lading in the presence of the truck driver. I took photos of carin front of the driver and my witness. Before I paid the driver, I asked him tocall his boss, Robert Gabielson. He told me there will be no problem and justgo estimate the damages and fax to him, they will claim from their insurancecompany later. (But the broker delayed for over a week to give me the insuranceinformation.in the end, misled me intentionally by writing me the insurancecompany is Timberline Insurance Agency. The scam was followed up by theinsurance agent later. Diane Martin at Timberline Insurance Agency acted as anadjustor trying to reject my claim in all possible ways. I was never given theInsurance co, mpanys contact by her. And my claim was never filed withthe insurance carrier until I found the contact myself on www.fmcsa. Dot. Gov. Neither does she havean adjustors license in WA, (I checked with Washington Insurance Commissioneralready) nor was she authorized by the insurance company to act an adjustor. WhenI called the first time on Oct 9th, regarding my damages, she toldme to send her everything I have, but remained silent later. She did notgive me a case number. Only told me both my estimates are below the deductible. When I asked her how much the deductible is, she only answered it doesnot matter. Finally she replied me an email saying: I have been advisedthat the broker, who arranged the transport, will be contacting youregarding your claim. Later, when the carrier falsified that I added more back to the Bill of Lading, she helped the carrier completely. Despite so many proofs I have sent to her, she dared to accuse me and never listened to me. All she wanted is to block anyclaims and frustrate the shippers like me. Her furious attitude gave me waymore stress and I felt there is nowhere I can make thisclarified. Diane E. Martin also issued Atlasauto shipping an insurance certificate with 5 intentional ommissions/concealing. Especially for the carrier's insurance company, there is only "Underwriters at LLoyd of London", no phone number. After wasting a lotof time and energy with Ms. Martin, and collecting all the evidences, I filed acomplaint about her with the D.O. I Wyoming (Complaint # 10-6605I). But Shedared to write a letter to DOI that she filed my claim for me. The letter mustbe full of her lies, but the lousy law in Wyoming requires me to have an attorney torequest her letter. Again, the lousy Wyoming does not have a clear line between an insurance agent and adjuster, unlike other states such as WA. This tricky business never registered with its state BBB at wynco. BBB.org. But in fact, any business can be complained there, whether it'saccredited or registered. And you can complain to Federal Trade Commission at www.ftc. Gov too, which is higher level. If youneed help, please write to me at '[email protected]', I will be more thanwilling to help.
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