I have recently paid off a car loan with the above bank, only to find out that they have lost the car title that was supposed to be mailed to me. After attempting to inquire about my car title, I have been rudely dismissed by the Main Office Branch Manager named Georgia. She told me that they will send a letter which will state that I paid my loan off, and that I can take this letter to the Tax Commissioner and apply for a new title. She also said that they will not pay for the expense of getting the new title, and that there is nothing else they can do for me.
Even though this has caused significant problems to me by preventing me from being able to register the car, and therefore from driving it, they did not show any remorse and as a matter of fact they have been very careless about this situation.
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