I have been woth Green mountain energy for the last 2years. I previously never had a problem. My bills were always accurate and I was always satisfied with the customer that was given if i ever needed to call, which was very very rare. I recentlly moved to Austin this summer. My bills were fine, about the same as they were being recently. The problem started when winter got here. The first bill I got in Oct/Nov ws double what I usually pay. Which was strange because for me my bills are usually cheaper in the fall and winter than the summer, since in the summer we get 100 degree weather. I rarely run the ac or heater in fall bc the temp is rather perfect. I was pissed, they told me that it was because we had 2 days of freezing weather so it couldnt been read wrong and it would prob be an adjustment on my next bill. Next bill, it goes up another $70. Im really really pissed by now, once I again they say its bc we had a couple days of freezing weather, sounds like bs to me. Now im looking at my Dec/Jan bill, its 4TIMES MORE than what i pay in the summer time. The issue even further arises because, that was the time of the holidays and i was gone for more than half the month all I didnt leave on heater. So what the fck is going on??? I call, they say maybe its my vents in my place or a shortage somewhere. Checked for shortages and wiring, changed out all the filters last month. Something is going on and Im not happy about it. Something need too be done about this. We are being scammed.
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