I discovered TLG Great Fun had been charging $11.99 to my mother's Visa since September. My mother is an elderly nursing home resident. I am furious that they are taking advantage of an elderly disabled citizen. My mother placed a call the first of December requesting the charges be stopped and all charges be credited back to her account. The TLG Great Fun representative continued to pressure her to continue with their service (whatever that is) even after being told she was on Medicaid in a nursing home. They finally agree to cancel the charges but denied her a refund. They did not cancel the charges and her Visa was again charged the $11.99, this time including a late fee. Today (1/19/10) I called TLF Great Fun personally, demanding a full refund including any late fee charges. They said she was "ineligable" for a refund... Unbelievable! I persisted, demanding to speak to a manager. I then was connected to a woman named LaDonna, who began her little speech about what a reputable company they are. I told her I would take this to whatever level I needed to to get the charges refunded and stopped, that no reputable company would take advantage of an elderly nursing home resident. She said they would refund all charges within 48 hours... We will see if in fact this happens.
Jo Ann Johnston
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