As many of us out there today, I have fallen on hard times. I admit I was late on my payments with Westlake, however, they call you BEFORE your payment due date, and harass you. I have put together a 4 page document with Dates, times, names, and various dollar amounts that I have been given to get my car back. I am looking to make a formal complaint against Westlake Financial with the Attorney Generals office, and the BBB. My car was repo'd on 1/14/10, and from that moment on, i have been on the phone back and forth with so many inept reps from Westlake financial, that I almost went to the ER with the worse Migraine I have ever had. I was originally told I would only have to pay $336.00 in order to get my car back. When I sent the money by Money Gram, and called with the reference #, I was then told I needed to fax a copy of my Drivers License, utility bill, 10 references, and a copy of my cell phone bill the next morning and the paperwork would be started to release my car.
When I called back the next morning to let them know I had faxed the info, a man named David in the Repo dept informed me that I needed to come up with another $700.00 and they wanted to see my ENTIRE phone bill. I asked to be 100% positive what that meant, David informed me they wanted my call records!!! I adamantly refused. I also refused to pay the $700.00, when I had been told it was only $336.00. David transferred me to a Rep in the collections department named Wendy, who then told me I would just have to pay another $350.00 to get my car out, and call back with the Money Gram reference number. When I spoke with David again 45 minutes later, he informed me that I again had to pay $700.00, when I explained to him what Wendy had tole me, he told me he would talk to his supervisor and call me back in an hour. He never called me back. I called HIM 3 hours later, and a Rep named Francisco answered and told me I would have to pay $1174.00 to get my car out! By this time, I was frusterated to the point of tears. I asked to be transferred to David again, and when he came back on the line, David told me that he was still working on it, and would call me back before he got off work at 4pm.
Of course he never called me back. I called Westlake again at around 4:15 because I desperately wanted my car back! I then spoke with a woman named Nancy in Collections, who gave me a brakdown of charges that added up to $448.80, and her explanation made sense to me, and I yet again sent the money by Money Gram, and gave Nancy the Reference number. She then put me on hold to transfer me to the Repo dept. I was transferred around four times, for about 20 minutes, never really speaking to anyone, only giving my account number, until I was disconnected. When I called back, the repo dept was closed. When I called back yesterday (Sat. 01/16/10) I was transferred around for 40 minutes until disconnected, I called back twice, and was finally told the Repo dept was closed on the weekend, and I couldn't be helped until Monday. There are a lot more details I have left out on the behavior of Westlake financial, but you get the Idea.
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