Usacomplaints.com » Business & Finance » Complaint / Review: HMS Movies - Illegal charges on credit card. #539370

Complaint / Review
HMS Movies
Illegal charges on credit card

We bought a film, "The Gnove-Mobile" from their store for 3.77, plus 2.99 in delivery. Total= $6.76

The purchase was created online so when requested if we desired to subscribe to a "Account", or perhaps a "Trial" -we stated no.

But ecommerce charged my charge card for that associate cost for that month of June, Oct, December and Dec at $19.95 monthly. After I recognize the cost on my charge card record wasn't legit - I called them. A lady "Migs" within the Philiphines displayed the organization and stated that a reimbursement could be placed on my card, and he or she might stop the account. Which was on Nov. 11th and also the mail verification number she offered was #9952252. I had been still upset at that time since she was 'eliminating' a account that we obviously didn't subscribe to within the first place.

I discovered they proceed to cost my charge card the $19.95 every month anyhow. I named the charge card workplace plus they stated they'd check out the costs. They place a hang on 8 weeks value of costs under consideration. The costs have been in 'analysis' procedure together. I also contact Hot Videos again. It had been a telephone concept system, and that I was handed an option to 'stop' the account through their telephone system. Attempted that lots of occasions, required about 10 units or even more of my period at each try to the telephone program wouldn't finish the termination. And so I attempted another choice on the telephone program, that was to hold back to get a live representative. The telephone program might stated, "We're experiencing an extraordinarily high calling quantity. You're owner range 18 and you will be drawn in the order received". You then might delay about the telephone until you had been ultimately owner amount "1' and also the phone might then be disconnected. This occur often that I attempted and each attempt expense me 20 units of my period.


Offender: HMS Movies

Country: USA

Category: Business & Finance

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