I need to vent my disgust and frustration with Menards credit card practices. Specifically, The Menards BIG Card as they call it. To begin with, I AM guilty of being one of those consumers who neglects to read "fine print." And evidently in this case, that's why this happened to me. I pay almost all my bills online and everyone of those I use have websites for online bill paying with "same day" payment ability. My Menards bill was due today so I went online to their website, proceeded to the "Pay bill" screen to discover that I could NOT pay my bill today, but instead had to either choose to schedule a date two days in advance or choose "Rush Payment." I called Customer Service but got nothing but the usual runaround. When I asked to speak to a supervisor I was put on hold for over 10 minutes until I reached a point that I decided this was how they got rid of unhappy customers - just put them on hold and leave them there.
The bottomline to this is that to pay your Menards bill you either:
#1: have to remember to go online at least two full days in advance of your due date
#2: remember to MAIL your payment at least 5 days in advance
#3: Pay an extra $15.00 to make a rush payment
#4: Pay an extra $15.00 to make a payment by phone or
#5. Pay it late and get a $20.00 late fee.
Because you can't just go to the store either. They CAN'T TAKE PAYMENTS!
So here I am, a consumer with excellent credit wanting to pay my bill in FULL and I'm being "squeezed" for another $15.00.
I will never shop at Menards again, but instead will give Lowes and Home Depot all my business. If enough consumers feel this way about these types of practices, companies like this will go by the wayside like so many have already. There's too much competition out there for companies to make you pay extra to pay your bill!!
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