Hello i have been using moneybookers.com for about 3-4 months for my ebay auctions everything was going fine until i got contacted by them that a seller requested a refund i said OK no problem give him the whole refund just don't block my account for payments because they sent me an e-mail stating that any account with disputes will be blocked until the dispute is resolved. "i sell on ebay about 600 dollars each week and have been for the past year and i never had a dispute" anyways so that same week when my auctions ended and buyers tried to pay me they said that they couln't and by that time i had already resolved the dispute and moneybookers had confirmed that everything was ok with my account so i e-mailed them and said that my buyers could not pay me and to please fix my account 2 days passed nothing so by that time i decided to call moneybookers to my surprice no one ever answers "try calling them to see for your self" so a couple of days passed and my buyers had becomed inpatient i asked them to pay me with a moneyorder and they all agreed so i sent all the goods. I week had passed and no e-mail and no callbacks from them i also had {have} over $400 dollars in my account sitting there so i kindly sent another e-mail to them saying that why can't anyone answer me back or fix my account i have over $400 dollars in my account and have been using your service for over 3 months and prosesed thousands of dollars with you guys but seems like you guys don't care for your customers so please let me withdraw my money out of my account or i will sue you guys. Sure enough the next day i got an e-mail form them saying that i am free to do what ever i want and that its up to me to take legal action but your account is now under suspension and will be closed in 1 week. I said ok close my account you ungreatful people but i want my moneyback no one replied to my e-mails no one answerred my calls so i just waited 1 week to see if i got my moneyback nothing so i waited a couple of more days nothin 20 days passed and my account as still active 40 days passed hundreds of e-mails hundreds of calls no responce now its been over 2 months and i havent received my money or a responce to why they suspended my account and why they havent closed my account... $400 dollars out but i promise i will not stop telling my story until i receive my money i will post youtube videos i will post this on every thread, other report scam sites and on ebays forums i will make a website in 1 week it will be up and running and everytime someone googles or uses a search engine and types "ebay mooneybookers or moneybookers ebay or has anyone used moneybookers on ebay?"
Will see my site and read my story do you get that moneybookers? I will not sue you i will tell everyone the truth about you guys and your horrible customer support and will probably lose more money and cutomers than $400 dollars!!!
At lest paypal answers the phone and e-mails and don't hide from their customers they at least have the balls to tell you they are not giving you your money back in 180 days sorry.
PROS: If you don't want to use paypal and have less than 10 feedback score this is the only way to receive payments.
Cons: It takes 14 days for them to release the funds in your account even if you get positive feedback, Horrible customer support, sometimes you don't receive e-mails when a buyer pays you and makes it very difficult to track your sales if you sell numerous items on ebay, you cant send someone money using moneybookers, you cant send invoices, they only accept visa and mastercard, google moneybookers and the first thing you see is scam and buyers get scared with using moneybookersit takes forever to receive your money from them up to 21 days to have it in your bank account and just to give you an example call their customers support number or e-mail them and see for your self what i mean..
Solution: i now use paymate.com on my ebay auctions. They deliver the funds to your bank account directly so it only takes 3-4 days to have you money in your bank but account but you need to have over 10 feedback score and the fees are a little bit higher but its worth it 3.0% $0.50 per transaction but you get your money in 3-4 days thats super fast!!!
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