Called and updated my checking account so as to make payments. Made a payment over the phone. Get a call back confirming checking account number, no problem.
The go overseas and return to several letters of a late payment, so I call them and they say no problem we logged the checking account number wrong and that is why the payment did not go through. I am thinking how is this, you even called me back and confirmed account number. Whatever.
So I go right out and Western Union half og my balance on the card on Friday, it is applied to my card on Monday, no problem. WRONG!!!
I spent 7 calls and 4 hours on the phone today and got 6 seperate stories, the simple excuse was since the payment was late the card was blocked. But was told in three seperate calls today that the block would be removed within 15 minutes by a supervisor. Finally ofcourse after the fraud department is closed I am told that they have the block due to the wrong checking accout number, which by the way was not wrong.
^ different stories, requested 6 times to speak to a supervisor and was hung up on 2 times when this request was made.
Then I said lets close this account, by the way this is a completely secured visa. I was told in 2 previous conversations I could not close the account until I speak to the fraud department.
Well on the 7th call I got to close my account and I will be able to recieve a refund in 14-30 days.
These folks are so sneaky, dont want you to speak to a supervisor, asked for a corp address or number and was told to look it up in Delaware...
I would highly warn everyone to not conduct business with this organization.in 7 phone calls today alone and 4 hours wasted, no one on there end was on the same page.
The good part is I audio recoreded 6 of the phone calls and intend on sueing them ASAP.
Oh forgot part of why I am sueing, there mistsake so no payment made, they have the ignorance to report me 30 days late on a secured account. Yes folk, it is completely secured with my cash and they screw up, so I get a 30 day late.
Wrong guy, I have sued several in the paste for FCRA FDCPA violations and won. These guys will be paying much more than a refund of my secured balance when I am done with them.
By the way, never got to talk to any supervisors, none were available... Convenient...
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