On October 8th, I tried to use the ATM at the casino in Indiana. I tried to withdrawal $400 but all it said was please wait while we process your transaction, and then it just went back to the main menu. It didn't even say it couldn't be done or anything. I asked someone there at the casino to check the machine, and it didn't even appear on the machine itself as a transaction, so I didn't think anything about it, tried it again, only at a different amount ($300) and got that money fine. The next day I checked my account and noticed that they had in fact taken the money from my account. I went back to the casino to get my money back, but they only gave me the number to GCA and had me call them. The lady was very appologetic, and said she saw it was a void, but that it would take 7 to 10 business days to get my money back. It is now October 27th and I still don't have my money back. Meanwhile, like an idiot, I tried again yesterday (October 26th) twice, at a different machine, as I assumed it was just a fluke and maybe just that machine. $400 each time. Each of those also did not give me my money. I went up to the cage and they tried to void it that way and said it should show voided in a few hours. It still hasn't showed up voided in my account. Today, I tried to call GCA, and got a very pleasant women who took my information and said the department I needed (billing) was not answering, she would have them return my call later today. It is now 7:25 pm, no call. I started googling GCA and found that I have obviously been a victim of fraud. $1,200 fees worth! I also see that this company seems to have been alledged in numerous fraud activities. I am mostly wondering why and how they are being allowed to operate with peoples' finances. I would have hoped that our new casino didn't know this company would be bad, but with all of the information that is out there about this, I am disappointed that either they didn't know, or at their lack of security in background checking.
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