On 17/11 I visited Corby Halifax Branch to make a deposit of £180, unfortunately for the second time they were having technical problems and could not make any transaction, the attendant did however write me a receipt and assured me once the systems were back up & running the money will be credited into my account, I advised that it has to go in by the 20/11 as I have a bank transfer going out, she reassured me that it should be today, they may have a back log but assured me once again it will be fine, I called the talking bank today to found out my balance, and to my horror the £360 bank transfer had not been done, therefore I spoke to Kate from customer services explained the situation she advised that she spoken with Corby and they had no system problems on that day, and the £35 bank charges would be kept and deducted on the 15/12, due to insufficient funds in my account, I was then put onto her manager Sean who once again I explained the situation and extremely argumentively he was trying to catch me out, called Corby brance again and would not take the charges off me.
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