I have recently taken over the position as office manager at a real estate appraisal firm and was told by the person who had the position before me that the account with North American Bancard had been cancelled. Well, we are still being billed with the amounts being auto-debited from the company account. I have spoken with several people, including the original rep that helped to set up the account and they magically cannot find the cancellation information. I of course am unable to find our copies in the office as of today when I spent more than an hour on the phone, most of that time on hold, with NABC. Per the previous office manager, the account had been cancelled with no fees due to all the problems with not receiving payments for transactions, the fees being much higher than promised by the rep, etc. Now they seem to think that $980 is due from our office to cancel the account. I have called the number given on this site by NABC to speak with someone and gotten voicemail. When speaking with the original account rep earlier I asked for a supervisor and was transferred directly to voicemail, and of course the voicemail for the "Sales Manager" only states that it is the desk of the sales manager and doesn't give a name. If someone in a position of authority at NABC reads this, feel free to contact our office to help me resolve this, since I am unable to reach anyone directly by calling NABC. For reference, the last 6 of our merchant # is 151524. Otherwise, I am in the process of checking with our state resources regarding such shady practices and the resolutioni options available to our company. If anyone out there is considering NABC I would highly recommend that you stay local, maybe with your own bank if possible. That's what our office has done and that has been the best option.
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