Hi Readers,
First of all I'm glad I found this site when I did, as it has hopefully minimized the damage this company could have potentially caused me.
I saw an add for the Australian "Sister Company" Dollars Direct on a popular and reputable site Looking at the site, it appeared to be an Australian business with a local toll free number and an Address in Sydney one of our capital cities, and so I applied for a $100 loan.
After submitting this application I was reading more information on the site and found that the above company was a front for you guessed it CashNetUSA.
Being now wary about signing a finance agreement in a foreign country I then did a google seach and found the many many many complaints logged on this site and others After reading some stories about this obviously fraudulent company I rang the number on the site that went directly to the call centre for CashNetUSA. I
I therefore told them I wished to withdraw my loan application, and to have my infomation removed from their database this took about 3 hours and 2 phone calls to have the loan withdrawn.
However even after all this my details/Account remained "Active" and so asked to speak to a supervisor due to the lack of Customer service, to which I was told I would have to be called back, over 6 hours later, I received a call from and very abrupt and rude person who did not give a name simply greeted me as such:
Caller: "Are you Such And Such?" (my name)
Me: "Yes I am"
Caller: "I have here that you requested to speak to a supervisor"
Me: "Yes I did"
Caller: "What did you want to speak about"
Me: "I submitted a loan request, afterwards wished to withdraw it, which took over 3 hours, I also requested that my details be removed from your system, which as yet has not been done"
Caller: "Why?"
Me: "Because I no longer wished to do business with your company"
Caller: "Oh I see, and what would you like me to do?"
Me: "Ensure my information is deleted from your database"
Caller: "oh, well I will send an e-mail to this effect so we have something in writing" Me: "Thankyou, goodbye"
As yet it has been over 24 hours and as yet my infomation/account is still active on the site, and yet so far I have no emails from the Mystery "Supervisor", And have also sent the request via e-mail three times, and every single email has been ignored, all I have been able to do is replace some of my real details with false ones, therefore if I get hit by a fake loan as others have I can claim incompetence as they would be approving a loan for some one that makes $9/year and is paid via cheque.
After the rude "Supervisor" and them ignoring my requests to remove my information I can confirm I believe this company is a sham and hope that this story gets read by others and stops this company from hopefully trading in our country.
0 comments