I contacted PSB regarding several transactions that were not authorized by me. I was unsuccessful with the merchant who debited my account and the merchant failed to credit my account therefore I contacted the bank to resolve this issue. I contacted PSB to dispute the charges and they only reversed one charge and the remaining charges were not credited "since it was 60 days prior to the date of the transaction" according to the Operations Manager (even though consumers have upto one year to dispute transactions). It is very unfortunate since they acted like they were going to assist me. Totally gave me the run-around, pretending they would assist me... 2 more weeks... Oh we need one more thing... Etc. Bottom line, the CFO told me "We are not a big bank and we will not absorb the loss, this is your problem." Unbelievable!
There motto is "Our name says it all!" Premier Service Bank. This is not premier service. I filed a complaint with the Better Business Bureau and they are refusing to assist me. This is insane!
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