I would not recommend anyone to do business with Colonial National Mortgage a.K.A. Colonial Savings located throughout Texas. I obtained a mortgage with them in 2006 and I signed a loan application to do a fixed rate mortgage as I was led to believe this is what I was getting.
When I went to closing, I found out the loan officer, Deanna Adams, had done a bait-and-switch and switched it to an adjustable rate mortgage (ARM). I went ahead and closed as I wanted the house very badly and had I not closed that day, the seller was going to go with a back-up offer they had received.
I made repeated calls to the Colonial National Mortgage corporate office in Ft. Worth. I explained to two people in upper management about what happened but they just pass me off to someone else. After getting the runaround from the corporate office, they passed me off to a manager in their Arlington office named Karen Cook.
I called Karen Cook and she was very rude to me and basically said tough luck. Then I couldn not get return phone calls from the corporate office when I tried to reach them and I left numerous messages. I cannot believe they treat their current customers this way.
Since it was a two year ARM Deanna Adams had switched me to at the last minute, the rate would have skyrocketed after two years. I refinanced to an FHA fixed rate loan last year and had to pay all kinds of closing costs to do this. Had Colonial National Mortgage given me the fixed rate loan per the application I had initially signed, I would not have had to refinance and pay all these fees.
I would advise anyone from doing business with this company as their customer service is terrible and apparently pulling last minute bait-and-switches is part of their way of doing business. I am filing a complaint with the Texas Attorney General's Office and the Better Business Bureau. They have numerous locations throughout Texas and are a part of Colonial Savings based in Ft. Worth.
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