Email to 53 bank professionals
In the last many weeks I've experienced contact on the standard schedule with representatives from your own 53 Benefits group. I've many records with 53 Lender and discovered, significantly to my shock, that I had been accumulating benefits details on my cards after I applied them as credit purchases. For that report, I'd NO indisputable fact that I really could generate things, not to mention that I'd to make use of my 53 cards as credit to be able to generate them... Really poor conversation on 53is component.
I wont get into every detail of my previous transactions together with your Benefits group, simply the event today. I talked with Shenel regarding My Own Consideration closing in 1223 (with 4866 Points) in addition to my Company Consideration closing in 1501 (with 196 Points). Shenel decided to transfer the 196 Factors from my Company Consideration to My Own Consideration therefore the Factors might all maintain one location and that I could easily get some use out-of them before 53 ended them. Shenel was very useful, ethical and respectful and guaranteed me the factors could be obtainable in My Own Consideration within 10 business days.
I had been in My Own Consideration this morning doing several bank deals and that I thought I'd click the 53 Benefits connect to discover if something had occurred using the Factors. After I experienced my consideration, significantly to my dismay and distress, my stability stated that my Prior Stage Stability was 4811.15 which my fresh Factors Accessible quantity was 935.02!!
I am not really a mathematician, but I've no idea the way the deal mentioned above you could end up 935.02! It creates no sense whatsoever, and so I decided I ought to contact – once more – 53 Benefits to discover that which was happening with my bill. I talked with Lisa (worker quantity 025420) who addressed me having a smug attitude regarding my have to contact 53 Benefits to repair my issue. She stated she was sorry for my trouble and that was that. Well, that isn't adequate, and so I questioned Lisa (worker quantity 025420) many times easily might consult with her boss and was ultimately used in Flower (worker number 0164201).
That Is where it gets much more fascinating...
After I asked Rose (worker quantity 0164201) to pull-up both My Own and Enterprise Balances, she returned using the subsequent reaction:
* My Own Consideration closing in 1223 had 3902 Factors plus one more 4837 Factors
* Our Organization Consideration closing in 1501 had 176 Factors
* Total Points accessible based on Flower (worker quantity 0164201) is 8915 – ALMOST TWICE THE QUANTITY THAT I'd HEARD FROM ALL OF YOUR OTHER WORKERS!!! WTF?
I was not sure I noticed her precisely, because NONE OF THE PURPOSE QUANTITIES MATCHED WITH SOMETHING I'd HEARD FROM ANY 53 BENEFITS CONSULTANT.
Flower (staff quantity 0164201) guaranteed me that she'd personally ensure that My Own Consideration was acknowledged within three (3) business days for that 8915 Factors. At this time used to donot truly think her, and so I requested for her telephone number (616.653.9124) and so I might contact her back instantly whenever we hung-up to ensure I'd her amount and so I might follow up in three (3) business days. Flower (worker range 0164201) guaranteed me that 616.653.9124 was her quantity and questioned me if there is other things she may help me with. I stated "no", hung-up and named 616.653.9124 and YOU KNOW WHAT! – it did not work!
I truly do not know what you folks are performing at 53 Lender, however it seems like you are conning customers, and somebody must get your home so as – at this time – or I guarantee I'll do anything I will to ensure the rest of the 53 clients I know (and everybody they understand) draw their balances from the inefficient organization.
Internet Sites are great things.
A very unhappy, abused client,
Victor G Errante
D. Richard Cordray, Ohio Attorney General
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