I have been with this company for over five years. I generally did my business with them online.
Recently I was informed by customer service that because I live in the state of Florida, I can no longer use my credit or debit card. The fee for debit/credit cards was $6.95.
They will only allow personal checks.
I asked why, and they stated that they have had too many fraudulent complaints from Florida, so they have decided to punish the entire state.
Again, I have been doing business with them for over five years. Why am I being punished because I live in Florida?
I do not like personal checks; I prefer money orders. It is easier to pay a money order fee than an NSF fee if I balance incorrectly.
I mailed this company a postal money order, and it took ten days to clear. I asked why, and their customer service representative stated they did not care whom the money order was from. Unbelievable.
Today I paid Western Union a fee of $10.95 to add funds to my prepaid account, and the representative stated it would take 24 hours to post.
I have sent money to California and it arrived in 15 minutes. What are they investing or earning interest on with my money, which is why it takes them so long?
I have purchased items all over the world through eBay and have not come across a personal-check-only policy yet. To my understanding they are the only company that has this rule.
This company needs competition. Their customer service is horrendous.
AT&T was broken up and the USPS has competition. Why doesn't T-Netix?
I guarantee many customers, including myself, would leave for a more professional experience.
I despise doing business with them.
Why are they allowed to be a monopoly in the USA?
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