IGS started my refi in January and we finally signed in June. We were told continuosuly that there was a backlog and they were working hard to close. I had to keep contacting them as they kept me often in the dark.
After we closed, they refused to honor the 4.35% interest rate and 1.67 points that we signed for and said if we wanted to fund, it would be a 4.85% and 2.25 points. I've just learned that the lock is only good for 10 days—after that, the whole thing starts again.
Of course, they won't refund my $995.00.
I will be filing a complaint with Dept. Of R.E. And hopefully entering a class action suit. I will also be letting KFI what they are doing
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