We've been with this specific organization for over annually and till only today they've tossed us underneath the coach creating hundreds in problems. We were named on May 29th (Friday) with regard our consideration is likely to be under evaluation because we'd a number of charge-backs within the month of May. Mark, from risk management, stated that our business account together could be under evaluation on Mon (July 1st) for suspension. He informed us he might provide us a call-in informing people what might occur.
We never got a Friday, on Wednesday (July 2nd) we discover that Authorize.net (Cost Entry) was not able to negotiate the order of charge card payments. We instantly named Commanders, the Vendor Company and Mark explained they have ended our providers nowadays because we were a higher threat for them. These were scared when we obtain a chargeback there may possibly not be profit our bank account to pay for the chargeback. Nevertheless, for nearly 24 months there's NEVER been a problem without any cash being within our bank account.
Today, the problem listed here isnot them ending our providers, it is the proven fact that they didn't provide us any notice and time for you to look for a fresh vendor company, alternatively they ended us without informing me. Mark claims by their agreement they are able to end us anytime, WRONG this isn't within the agreement that people closed and it is nowhere identified. Perhaps in Markis dream agreement this can be therefore, although not within the one we closed in 2007.infact it creates reference to providing people A - 30 day notice.
To top it down, it never claims everywhere within the agreement when we got X quantity of chargebacks in 30 days we'd be fired immediately. Mark subsequently continued to become really rude and created little chuckle comments after I spoke with him. I want they'd of offered us an opportunity to begin breaking down on our chargebacks and let's try to correct the issue. Or in the minimum, provide us at least per week to locate a fresh Vendor Company.
There's more. On Thursday, 2 nights later, I then found out they withdrew $1,000 from our bank account without actually informing people. We're presently dealing with our lender in arguing this unauthorized cost. They did not actually bother to contact us that they can be getting us straight out-of our banking account.
They've caused hundreds in problems to us, the things they did is illegitimate by their agreement we closed. Putting aside agreements generally, this really is TERRIBLE customer support plus they are managing our organization as though it's our interest and never our living. Each time we attempt to contact and contact Julie (Risk-Management division Supervisor) they reveal she will be in 20 units and we ought to keep a voicemail. It has been two times today of attempting to contact her, and we obtain the same directions each time to test in 20 minutes. Should you benefit your company and require a Vendor Supplier you then must stay away from Commanders, the Vendor Supplier company because they have terrible customer support and certainly will attempt to damage your organization.
To conclude, they've no regard for you personally or your organization and certainly will end your support without providing you with any notice. You'll need to discover the difficult technique, like us, whenever you discover that charge card costs aren't being batched. I am hoping that they can apologize and return the $1,000 they took out-of our bank account.
Thanks Leaders (exactly what a laugh) for creating hundreds in problems to DMEHosting LLC.
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