Obtained characters recently payments from Saxon. After calling customer support 6 occasions, discovered no quality apart from to inform me my cost was more than 30 days late. Lastly concerned a lawyer, who acquired a cost record from Saxon. Upon evaluation, with Saxon customer support on the conference phone, Saxon had utilized an overall total cost to escrow account, no purpose written by Saxon. This triggered that month's cost to become absent, hence creating each following cost (for 6 months) to become put on the prior month need.
Saxon customer support provides no treatment to incorrect are accountable to the three-credit companies. Our ratings have plumeted, my score is bad (six months late on the mortgage). Am not able to get beyond customer support wall to obtain a quality. I've the reputation of the mistake observed with a 3rd party, however Saxon remains incapable or reluctant to deliver a modification towards the credit companies. There's nobody individual who may assume liability for mistake on Saxonis component.
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