Usacomplaints.com » Business & Finance » Complaint / Review: IPayment, Online Data Corp, First Data Merchant - Services Corporation Without Notice Debited funds from our account and holding customers payment owed for products pruchased. #466447

Complaint / Review
IPayment, Online Data Corp, First Data Merchant
Services Corporation Without Notice Debited funds from our account and holding customers payment owed for products pruchased

This report is written today because of our experience with iPayment known as also Online Data Corp. We are a new company in business for 3-4 months. We received a chargeback and recieved a phone call from Online Data Corp. Saturday afternoon. We had no knowledge of this company and this company was not in our contract. A voicemail message left by a rep named Jeremy says that our account would be on hold and they required our customers contact info and transaction invoices for the month of May. We asked Jeremy questions regarding this. He had no idea what the chargeback was for and the amount of the chargeback. He even said basically our account can be on hold indefinately and money held for 10 months. We got the tone we are a fraudulent business guilty until proven innocent. We proceeded to contact Merchant Plus the reseller who setup our account and they informed us that Online Data Corp is now iPayment.

On Monday we contacted iPayment and connected with their chargeback department. We were told this chargeback was because the customer didn't recognize the charge. We faxed in the info they requested and are fully confident it will be reversed. The transaction is legitimate as we collect ip addresses at the time of the transactions, we have a voicemail from the same phone number the customer used on the transaction and AVS was positive. Because of this one unjustified chargeback and our account was placed on hold. Which is ok as we are dependent on our Merchant account for business thankfully because we are new but what they have done afterwards is a serious problem. We had one transaction come through the day before they called us letting us know they placed our account on hold. Our customers money is on hold because of it. We found also the sameday the chargeback was debited from our account and also two debits totalling $1000 was debited. According to iPayments own contract we should have recived notice 3 days before these debits occurred.

We have no idea why the $1000 was debited and for what reason. Our account is overdrawn and we are disputing the charges as these were not authorized. Also according to their contract there is supposed to be a fact finding stage before a chargeback. This didn't happen. So now we have an unjustified chargeback and we will incur a fee from this which will not be reversed. We are in the midst of discussing this situation with our lawyer.

I seriously recommend to anyone who is reading this not to do business with iPayment, Online Data Corp. They go by other names as well because of their unsatisfactory rating with the BBB and numerous compalints across the web. We signed up with Merchant Plus so find out from the reseller who the processing bank is for credit card payments.


Offender: IPayment, Online Data Corp, First Data Merchant

Country: USA   State: California   City: Calabasas
Address: 26707 West Agoura Road, Suite 100
Phone: 8005544777

Category: Business & Finance

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