April 24
American Express …… Problem Submitted on Charges…Confirmation # IU85223
Rosaria Hodges, Acct # 3713-273543-41008
Friend Acct: Gayle Buri, #3713-273543-42022
Michael Foreman, salesman with Response! Named to market our organization property leads. I talked with him on 4/2 when 3 individuals in our office were available to listen to his suggestion. He mentioned the support worked the following:
I had been to get 12 brings each month. Mr. Foreman also mentioned the prospects could be disseminate which I'd obtain only 3 each week in the many. Response! Was to inform me of those prospects by giving mean email along with a text to my mobile phone. There's no agreement, only a onetime charge of $100 and $54 for every legitimate guide. Within 72 hours I had been to look for the credibility of the guide. Easily thought these were a great vendor/customer I want not react. Easily decided these were a poor contact (incorrect info, etc.) than I had been to answer the notice within 72 hours informing them that I declined the result in steer clear of the $54 charge which may be billed every other week. On 4/2/09, based on these promises presented in the sales presentation we signed up for the service for $100.00.
As soon as he had our creditcardnumber anything went downhill. 24 hours later I obtained one text and visited work 24 hours later to check out the email edition of the contact. After I recorded onto my email there is no email coordinating the written text that I'd obtained. Nevertheless, there have been 2 additional emails in my own mailbox which were never delivered to me by text. That surprised me immediately and so I visited Respond! Actual Estate’s web site and drenched directly into our consideration. What I came across was terrible; based on their organization they'd previously mailed me 8 brings outlined in a that documented I'd obtained them all. That’s 8 brings simply from 4/2 to 4/4. I attempted to call Michael Foreman (but still have attempted even today) and also have never had the opportunity to create connection with him except to depart messages to get a return phone. He's not delivered any calls. The toughest section of this case is the fact that I never got all of the emails to refuse the prospects, consequently there's very little to prevent them from receiving me $54 for every of these “leads”. On that same-day I responded towards the 3 emails that I did so have stating “CANCEL YOUR ACCOUNT TODAY! ON THE SITE IT SAYS THAT YOU'VE SENT ME 8 LEADS BUT I JUST HAVE 3 EMAILS AND 2 WORDING MESSAGES.”
To sum up:
1) They mentioned that I'd just obtain 12 brings per month and they wouldn't all come at the same time. We registered on 4/2/09 and by 4/4/09 Response! Had packed 8 “leads” based on their site.
2) They stated that I'd get informed every time they delivered a guide possibility via text to my mobile phone, however I've just obtained 2 from the 8 “leads”.
3) You're in order to show along any possibility by answering the emails but I've just obtained 3 emails, consequently I'm unable to reject some of them making them to cost me $54 for every one plus they nevertheless billed for that 3 that I did so refuse.
4) Response! Recognized our cancellation of 4/4/9 yet billed 3 leads on the 4/4/9 and 4 additional on the 4/5/9.
At worst the corporation is conning customers, at-best they simply possess a reckless revenue and customer support office.
Truly,
Vanessa Hodges
Gayle Buri
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