I received a partial and damaged shipment, called and reported it to Ashley w/cust svc. I was told to send it back, at my cost, but was billed full price for it anyway. The customer svc dept refuses to credit my account saying that they never received it back, I have no proof that they did not receive it but either way I have been charged. I have also requested to speak with upper management regarding this and they (cust svc) have refused me any further information.
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