I called Wells Fargo about a charge on my bank statement that I didn't recognize, and they answered my question. I had done this before many times for free, and thought nothing about it.
I check my online statement a couple days later to find a $2.00 charge for that phone call. It was the toll free number that allows a person to check balances... And to speak to an operator. I then called again, and spoke to another representative about this $2.00 charge. He said Wells Fargo charges for questions that could have been answered by the automatic teller.
There was no warning of this charge before a live operator picked up the phone. I think it is B.S., and want to warn everyone.
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