In my boyfriend called xm radio to cancel his subscription because he did not find the service worth the money. The representative he spoke to told him he would give him 3 months for free and after that the service would be cancelled, no need to call back. Fast forward two years later, my boyfriend notices a charge on his bank statement from XM, and realizes there is something wrong, as he has not noticed these charges before, since, for some reason, they are not charged monthly, and since it is not an ungodly amount of money to stick out of place.
He called customer service, was on the phone with them for three hours, all the while being juggled around from one person to another, and being told the same thing, "we acknowledge that we lied to you and said your service was cancelled and then charged you for two years of service, but we can not give you back the money you never said we could have. We can, however, give you twenty dollars since that's what you would be charged this billing cycle."
He told them that was completely unacceptable, and that he wanted ANOTHER manager (funny how everyone is a manager there), and was told he would receive a call back. We fully expect that he will not receive a return phone call.
I have found a few phone numbers to try if this is not resolved in a timely manner, and i am filing a complaint with the better business bureau. It is astonishing how many similar cases there are filed against this company, and yet, they still run on the same horrible model for their practices. Disgusting.
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