I applied online for my credit scores at the three reporting agencies. Yes, the company (Privacy Matters) did supply this information as agreed. However, they advertised there was no cost for this service but went ahead and charged me $29.95 anyhow. I had immediately canceled the account as required for the no fee deal. I even telephoned them to make sure there weren't any extras I may have missed and to make sure nothing would get charged to my account. I was assured nothing would be. They sent me an email asserting I had correctly canceled also.
Their email dated January 16:
"Dear (my name),
This email confirms that your membership in Privacy Matters Identity has been cancelled per your membership terms. Your cancellation confirmation number is (number omitted for security reasons by me). You do not need to do anything else to cancel your membership.
We thank you for your interest in Privacy Matters Identity, and we hope your membership experience was a positive one.
If you have any comments or suggestions that might help us better serve our members, please feel free to email us at [email protected].
Sincerely,
Privacy Matters Identity
Member Savings"
After all this they have now (January 27) charged my bank account anyhow! Obviously their idea of FREE is different from mine! Fortunately my bank account isn't low otherwise I could have also incurred an overdraw charge of $34.00 which I am sure would have taken "forever" to get back.
Garyg
Boynton Beach, Florida
U.S.A.
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