Yesteryear wednesday 01-06-09 I created a telephone call to Ford Credit Customer Support from might work. I forgot my bill number to created a cost, a person representitive solution after which she askme about my title and social protection amount, following this, the consultant was tranfer the phone call to different division. Losing prevention division response the phone call. I talked with Mr. Burns a Examine affiliate for Ford Credit. I ask him for my bill number, when he was searching about the program, hello explained that I had been late in my own funds, I told him that I understood about this, which was the key reason why I had been calling to created my cost (I had been 49 times late), he was producing really unprofessional remarks about myself, he explained: Mrs. Lorena Why you usually late, I created my payments on my expenses, why that you don't do yours?" he was really unpleasant, I told him I'd some issues but am calling today to created my payment, the he explained okay provide me your info I likely to consider your payment, I obtain to him that I choose to talk to another person, since I did'nt enjoy the way in which he was speaking with me and that I do not wish to provide any data abuot my banking account to him. He refused to move the decision, and so I obtain to talk to his supervisor or boss but he refused aswell, he advised me he was the only real person who I've to talk to, he then threaten me, he explained "I understand were you function, and likely to deliver somebody to get my vehicle", following this he hang-up the telephone. I visited a gathering at might work, after half an hour I returned to my workplace and that I contact again Honda Credit to try and keep in touch with somebody to created my payment, while I had been speaking with another Consultant, he was prepared to consider my payment, among my co workers realized that my vehicle had been city for an unkwon city vehicle. I operate external and my car was eliminated, I returned in to the workplace and that I consult with the consultant, I questioned him why they consider my vehicle? He told me that it had been strange since I had been just 49 times, he explained that normaly requires 90 days before they repo any vehicle. Mr. Miller was the individual responsable for that event taht I've last wednesday. I'm very upset to determine how many people may misuse of the sistem and consider progress of the jobs. Today am attempting to recover my vehicle in is just a headache, since I've to pay for additional $360.00 towards the repo organization, since Mr. Burns desire to be rude and he choose to not provide customer support and move the telephone to a different consultant or his boss. This is actually the worse encounter I ever endured in my own existence, this individual was risk me like I had been a legal or perhaps a most-wanted person in california. I created the phone call to record a cost and since he did not notice what he need from me he consider the desicion to created the purchase to reposes my vehicle? This really is unfear, the financial at this time is in really poor form for every resident within this nation. I'm just one mom a complete time used along with a full-time pupil, why this horroble feel happend. I talked with a few lots of people in Ford Credit, a number of them concur that it had been an error another people for that analysis division, was performing like they do not care, becausethey informed they got the things they need the vehicle, and now they do not care anymore. Finaly I talked with Millie Canino she was wonderfull she assist me on anything, and today am along the way to obtain my vehicle back. This is actually the first criticism I do want to do, and that I will soon be performing just as much I will to prevent for someone else to obtain those horribles errors. This people must improve instruction on customer support.
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