I had payments set up with this company to withdraw a certain amount from my checking account each month on the 28th. Last month (November) I called the day before Thanksgiving to tell them to take out the money early instead of on that date. I spoke with Troy and he told me it wasn't a problem.
I checked my bank account online on the 10th of December and saw that they did take out the agreed amount ($180) on 12/1 and another $180 on the 9th. I immediately called Alliance One and was transferred to Pete, the supervisor. He told me that I didn't have a payment set up for December so he didn't know why the extra $180 was taken out and that I needed to go to the bank and get a copy of the statement and the fees the extra withdrawl accrued and fax it to him and he will get it to the Financial Care dept to get my reimbursement. I did and faxed it that day. He and I agreed that I am owed $285 for all of this.
Three days later I finally got ahold of him (after leaving multiple messages and being told he was in the office) and he said he was sick and out of the office and that he was waiting to hear from Financial Care and that he would call me and let me know how things were going. I have called back and left messages everyday since but no one will answer the phone or return my calls. I have already put a block on my checking account for this company so they won't be able to take anything else. I will continue to call and hopefully get someone but if it doesn't happen soon I will begin looking for a lawyer. I'm mad!!!
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