I ordered a free kit from Google Success Kit for $1.00. A week later I received a charge of $11.95 to my credit card.
I called the company and they said that when I signed up I agreed to to a one week trial, which is NOT true. Nowhere on that sales page does it say anything about a trial.
You first go to pay for it and it says it will be $5.95, for SHIPPING ONLY, no other costs, I declined and went to back out of offer and one of those automated agents came up and said how about if we only charges you $1.00. Well, it would be stupid if I didn't try it. So, I clicked on the link paid for it a chg. For $1.00 showed up and that was it.
I anxiously awaited for my disk to show up in the mail and nothing. That day I received an email with an access code in it to take a look at their site. There were Free to Download items there. Very cheesy stuff I must admit so, I figured I would bookmark the page I might need it when the disks arrive.
About a week later I noticed that there was a chg. Of $11.95 from Google Success Kit and I called them. The woman on the phone said that there was some kind of 7 day trial, I asked where the disks were and she stated that the disks were out of stock and would be shipped to me as soon as they become available.
Well, needless to say I was steamed. I demanded my money back again and she said she couldn't do. I got a supervisor and the same thing.
Now I know why they don't use Paypal. They would be out of business QUICK because Paypal gives the refunds immediately upon disapproval and with as many complaints as this company has.
So, now I'm out $11.95, it's Christmas and no gas in my car. Great.
It's not worth going to the bank. With all the paperwork involved it would be 60 days.
If there is anyway somebody with this can pull some strings and get our money back that would be great.
Thanks.
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